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COVID-19 Safety Policies

March 27, 2020 | Blog

Norman Air
Plan to Prevent the Spread of COVID-19

As an ESSENTIAL SERVICE PROVIDER, we are doing our part to “flatten the curve” and quell the spread of COVID-19 in our community.

Norman, OK – As news on the coronavirus (COVID-19) changes from minute to minute, the health and safety of our customers, team and community remains the number one priority of Norman Air. As a locally owned company, we are prepared to continue serving Norman and surrounding areas while exercising expanded health and safety practices.

Due to kids and families working from home and using their HVAC, plumbing and electrical systems at 2x the normal rate, it is imperative that repairs get taken care of immediately.
While Norman Air already works hard to maintain health and safety standards, we are expanding our policies to do our part in “flattening the curve.” These additional measures include:

  • Checking employee temperatures before each shift
  • Wearing gloves and shoe covers while in customers homes
  • Issuing hand sanitizer and masks to employees
  • Practicing safe distances from customers and others
  • Emailing receipts and estimates and manually entering credit card info so we have a no exchanging of credit cards or papers with the customer on service calls.

We are monitoring the situation as it progresses and we are consistently following the guidelines of the Center for Disease Control (CDC) and the World Health Organization (WHO), as well as the policies of our local, state and federal governments.

As it stands, no Norman Air employees have tested positive for COVID-19. If this changes, we will take action to prevent the further spread of the virus. Additionally, if any employee exhibits symptoms of COVID-19 they will be self-quarantined and relieved of duty until they are healthy and no longer contagious. It is our promise to maintain full transparency with our community.

It is imperative to the initiative of containing the virus that essential systems remain working properly. Norman Air is fully prepared to handle an increase in demand for these services while maintaining current and expanded safety standards.

We are all concerned about COVID-19 and how it is affecting our community, but we have a plan of action to protect the well-being of our customers and the well-being of our team. We will take every precaution necessary to get the job done in a safe and responsible manner – for everyone involved.

Norman Air specializes in taking care of our customers. We provide heating and air conditioning repairs and replacement for residential and commercial homes and buildings in Norman, Moore, OKC and surrounding areas. We also provide plumbing repairs from leaking faucets to new water heaters. Free estimates on heat and air replacements, easy financing offers and fast dependable service with a 100% satisfaction guarantee.

Why Choose Norman Air

Discover the Norman Air difference.

Quality Products
Our trucks are fully stocked with the latest tools, technology and parts to provide you with high-quality repairs and installation.
Amazing Service
Quality, local same-day and emergency services with upfront pricing and a 100% satisfaction guarantee.
Professional Team
Our trustworthy, professional team of technicians are highly trained, licensed, background checked and drug tested before working in your home or business.

What Our Customers Say

Professional and Knowledgeable

They came they diagnosed and fixed the problem. Jimmy did a great job of telling me about my heater and fixed it within about an hour. Will call again, I just hope not too soon. Thanks

Kevin L.

Efficient & Professional

Brenden is awesome! He is super polite, highly informative, and very efficient. If you need Dryer Vent cleaned, Plumbing Inspection, new HVAC system, Hot Water Tank, Air Duct cleaning, and etc, call Norman Air. Thanks to your staff!

Kimberly M.

Knowledgeable and Friendly

Jake was knowledgeable and friendly. We have always had a great experience with Norman Air. Hot water within hours of calling. Thanks again Jake.

Barry K.

Knowledgable & Helpful

We had a tech, Jake, come out and help fix a job from another company that was not exactly done right. Jake explained what he was doing at every step and allowed us to ask a lot of questions without any issue.

Erik P.

Personable and Knowledgeable

We’ve been using this company for about a year now. Every technician I’ve had has been nothing but kind, personable and knowledgeable about their task. I’ve had Jimmy and James both twice now. Super great guys.

Brade R.